Privacy Policy – Lali Guras

Effective Date: 19 Feb 2026
Website: www.lali-guras.in

Lali Guras (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide you with a smooth ordering and pickup experience.

a. Personal Information
When you place an order or contact us, we may collect:

  • Name
  • Phone number
  • Email address (if provided)
  • Order details
  • Selected pickup location
  • Preferred pickup time

b. Automatically Collected Information
When you browse our website, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Basic analytics data (for improving user experience)

c. Payment Information
We do not store your payment details. Payments are processed securely through trusted third-party payment gateways, which handle your financial data in accordance with their own privacy policies.

2. How We Use Your Information

We use your information solely for operational and service-related purposes, including:

  • Processing and preparing your food orders
  • Coordinating pickup logistics
  • Contacting you regarding order status or delays
  • Providing customer support
  • Improving our website and services
  • Maintaining internal records for business and legal compliance

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share limited information only when necessary:

  • With staff responsible for preparing and delivering your order to the pickup location
  • With service providers such as payment gateways or hosting providers strictly for operational support
  • When required by law, regulation, or legal request from authorities

All partners are expected to maintain confidentiality and data protection.

4. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve site functionality
  • Remember user preferences
  • Analyze website performance

You can choose to disable cookies through your browser settings; however, some features of the website may not function properly.

5. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders
  • Maintain required business and legal records
  • Resolve disputes or enforce policies

After this period, data is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your information from:

  • Unauthorized access
  • Misuse or disclosure
  • Loss or alteration

While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

You may:

  • Request access to the personal information we hold about you
  • Ask us to correct or update your information
  • Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites (such as payment providers). We are not responsible for the privacy practices of those websites. We encourage you to review their policies separately.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Lali Guras
Gorkha Dwar, Delhi Cantt
Phone: 9233002887
Email: connect@nmsingh.co

Thank you for trusting Lali Guras. We value your confidence and are committed to protecting your privacy while delivering freshly prepared meals crafted especially for you.